Known for her Hollywood appearances, actress Jessica Chastain has expressed her displeasure with a leading airline, stating their customer service was substandard after she was offered an insignificant amount of money towards traveling predicament. On Sunday the Oscar winning actress took to her social media platforms to air some of her grievances about customers’ mistreatment by airlines leading to the uproar over how such businesses handle their clients especially those who are celebrities.
Chastain, who featured in the films ‘The Eyes of Tammy Faye’ and ‘Interstellar’, offered her Instagram followers a step-wise breakdown of the Baltimore airport, with one of the tweets saying ‘I am in Chicago basking in heat but how w… the airline service has shifted her travel into Atlanta. As a very busy corporate traveler and self-flier going as often for work as for personal reasons, she assumed that an accord would be reached quickly so that she would be able to recover from the delays and continue with her program.
It’s worth noting that it was not the problem that made Chastain angry. It was the scandal that was engendered by the convenience for the contrary future concern of her claim that upset and bewildered Chastain the most. In some of her posts, Chastain claimed that in place of a reparation, she is offered a 15$ voucher, which even? At least fifty, according to her, would be just enough as an insult to the bombing of all her summer plans. “$15? That does not even pay for airport fast food,” she said jokingly. Making fun of this matter was pleasant. Yet, one could hear real indignation in her voice. “This is an awful way to service a customer. We should expect more,” she said in her note, addressing the airline.
Fans and fellow travelers banded together with the actress in no time, some even posted about similar problems regarding service or recompense with airlines. Some argued that they had been offered such propositions due to a flight’s delay, while others revolted against this, denouncing that aims should be focused on the question of passengers’ treatment and responsibility of the airline.
As of now, Chastain’s complaint against the airline has not received a grace period due to the requirements of public disclosure, however, the incident brought into focus dynamics Center customer service issues of the travel industry as a whole and in particular the airlines in a world after COVID-19 when customers get used to having their concerns addressed by the airline.
Thus Jessica Chastain’s bold position on the issue puts her in the ranks of current celebrities who use their celebrity status for harsh criticism of brands and industries for subpar services.
